Returns & Exchanges Policy
At HARIO Australia, we want you to be completely satisfied with your brewing equipment. If you change your mind, you can return unused items in their original packaging within 30 days of purchase for a full refund.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Secure Packaging
Carefully pack your HARIO glassware and equipment in its original box to ensure it arrives back at our warehouse safely and without damage.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our Sydney-based distribution center.
Inspection and Refund
Once our team inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing